Frequently Asked Questions
Everything you need to know about your Divano Furniture experience
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the piece, as we use specialized white-glove carriers for larger items.
Do you offer professional assembly services?
Yes, we offer white-glove delivery which includes room-of-choice placement, full assembly, and removal of all packaging materials for a flat fee at checkout.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in original condition. Please note that custom-made sofas and final sale items are not eligible for return.
Are your wood products sustainably sourced?
At Divano Furniture, we prioritize sustainability. Over 80% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Do you provide fabric swatches before I purchase a sofa?
Absolutely. You can order up to five fabric or leather swatches for free via our website to ensure the color and texture perfectly match your home's aesthetic.
What kind of warranty comes with my furniture?
All our furniture pieces come with a standard 1-year limited warranty covering manufacturing defects in materials and workmanship. Extended protection plans are also available for purchase.