Returns & Exchanges

At Divano Furniture, we want you to love your new home setup; if you are not completely satisfied, you can return your items within 30 days of delivery. Please ensure all furniture remains in its original packaging and unassembled state to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or our online portal with your order number and photos of the item to begin the return authorization process.

• 2.
  Prepare for Pickup

  Carefully disassemble the furniture if applicable and secure it in its original box with all protective padding to prevent damage during transit.

• 3.
  Schedule Collection

  Once your return is approved, our specialized furniture logistics partners will contact you to schedule a convenient window for professional curbside pickup.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned items for quality assurance, your refund will be processed back to your original payment method within 7-10 business days.